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DEVELOP: Building better conversations through the science of curiosity and play

Speakers

Dr. Kate Raynes Goldie
Dr. Kate Raynes Goldie

Co-Founder & Chief Connection OfficerThe Up Next Company

Dr Kate Raynes-Goldie helps leaders and teams thrive through curiosity, connection, and purposeful play—while championing the power of difference.
Kate is the creator of SUPERCONNECT®— a methodology based on LEGO® Serious Play® that boosts inclusion and belonging, psychological safety, and improved business outcomes through better conversations.
Kate is also the co-founder and Chief Connection Officer at The Up Next Company and a long-time tech and innovation columnist for Business News.
Originally from Canada and a graduate of the University of Toronto, Kate is regularly invited to share her expertise at the university level. She is currently teaching strategic communication at the University of Western Australia. She has also taught at the Canadian Film Centre’s Media Lab and at Curtin University’s Business School, where she is also a past Senior Adjunct Research Fellow.
With over 20 years of global experience, Kate has taken the stage at TEDxPerth, SXSW (Austin and Sydney), and the International LEGO Serious Play Conference at Legoland in Denmark. She’s coached TEDx speakers, been named one of WA’s 40 Under 40, and was honoured as the Australian Computer Society’s Professional of the Year.
Kate is a Professional Member of Professional Speakers Australia and an accredited Mental Health First Aider.

Watch Kate's video
In this hands-on session, attendees will experience an innovative approach to better client conversations, especially about difficult things. This novel approach is rooted in psychological safety and built on a method created by two European business professors and the LEGO Group, and is used by global mega brands like IKEA, Google and Samsung. You’ll walk away knowing how to create clarity, insight and an effective new way to find out what really matters to your clients.

Yes, there will be LEGO.

Learning Outcomes
Attendees will learn about the following:
- Apply LEGO Serious Play techniques to foster psychological safety and uncover deeper client insights during financial conversations.
- Use open-ended, values-based questions to improve the quality and depth of client engagement in financial planning.
- Identify emotional and behavioural drivers behind client decisions using visual and tactile methods to support better advice outcomes.
- Integrate experiential tools into discovery meetings to enhance client clarity, connection, and communication effectiveness.

CPD: 0.5 hrs General / 0.75 hrs Client Care & Practice

Date & Time: Wednesday, November 19, 2025 • 4:30 PM - 5:45 PM

Location: Riverside Theatre

Type: Session

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