NAVIGATE: Policy developments: Company collapses - FAAA leading the discussion
Speakers
Chief Executive Officer • CSLR
General Manager Policy, Advocacy & Standards • FAAA
He has previously worked for Netwealth as General Manager Governance and Advice, and Colonial First State, where he was the Head of Risk Management & Compliance for the CFS Advice business. Phil has been in the financial services industry for over 25 years, having also worked with AMP, MLC and Perpetual.
Phil has been responsible for policy, including the Quality of Advice Review, and the implementation of the requirements of the Professional Standards legislation and the Royal Commission Recommendations. Phil has previously been integrally involved in the FoFA, TASA, Education/Professional Standards and the Life Insurance Framework debates including driving the development of submissions to FASEA, Treasury, ASIC, the Tax Practitioners Board and Parliamentary Committees. Phil is a CPA and has a Bachelor and Masters of Commerce along with the DFP and ADFP.
Lead Ombudsman Investments And Advice • AFCA
Head of Financial Advice and Investment Management • ASIC
Leah has more than 13 years of regulatory experience and has worked on significant policy and enforcement initiatives. Leah is focused on improving access to good quality affordable advice and working to address conduct in the advice and investment management sectors that leads to poor consumer outcomes. Prior to joining ASIC, Leah was a practising financial adviser for over 10 years, representing several Australian financial services licensees and providing personal advice to retail clients. Leah holds a degree in Business from the Queensland University of Technology as well as a Graduate Diploma of Applied Corporate Governance.
Learning Outcomes
Attendees will learn about the following:
- The regulatory implications of Shield and First Guardian cases and identify adviser responsibilities in helping to prevent similar issues.
- Analyse AFCA complaint handling processes, including rule limitations and strategies for supporting clients through resolution pathways effectively.
- Evaluate professional indemnity insurance limitations as a compensation mechanism and its impact on consumer protection and adviser obligations.
- Apply practical strategies for assisting clients affected by unpaid AFCA determinations, ensuring compliance and client-centric communication throughout.
Date & Time: Wednesday, November 19, 2025 • 2:30 PM - 3:45 PM
Location: Riverview 5
Type: Session